Mario asks Carla if she intends to trade in a vehicle. She does! He enters her trade-in information in the Trade-In section.

Mario then explains the appraisal process: his manager will formally appraise the trade-in while they are on the test drive. An accurate appraisal will provide a more precise monthly payment amount.
Hotspot Click Next to see Mario continue work on the deal with Carla by discussing F&I protection products.
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