Carla begins her research, browsing inventory and analysing numbers. Meanwhile, at the dealership, John, Mario, and the team use the CRM to log consumer information, reach out via Deal Central, and leverage Carla’s shopping activity.

Carla submits an offer, schedules a test drive and receives an update from the dealership. Mario picks up the deal and begins communicating to Carla and John, his manager, via Deal Central.

Carla comes to an agreement on the final terms of the deal. She then works with other dealership personnel to review final vehicle protection options, sign paperwork, and schedules a service appointment before she drives off in her new car.